System Requirements

Operating System

Although this system will run on windows 98 or ME there have been problems with some printers so we recommend windows XP. Users of windows XP have had no problems using the software and no crashes or lockups of any kind.

Ticket and Report Printers

We recommend using HP Laser printers for speed but literally any type printer will work. If you plan to purchase a new printer we prefer any model of HP printer as they have been the best performing manufacturer of those we’ve tested. HP Deskjet/Inkjet printers are inexpensive and reasonably fast. Brother laser printers have a non-standard page size and are NOT recommended. Dot matrix or tractor fed printers are also not recommended due to slow printing speed with windows applications. USB connection printers can be used.

Label Printers

Brother

Dymo

Zebra

Brother QL500

Dymo Labelwriter Twin Turbo

Zebra LP2844

Due to the way windows prints it is no longer possible to use a tractor fed label printer to print single labels. A dedicated on-demand label printer must be used. For this purpose we’ve designed our software to use the Brother QL500 label printer although other manufacturers like Dymo work fine.

The Brother manufacturer has not created a print driver that allows you to share their label printers on a network so if you have multiple workstations you wish to share a label printer with you will need to use a Dymo printer.

 If you would like to use the jewelry tag feature you will have to purchase a Dymo brand label printer like the Labelwriter series or the Zebra LP2844. Dymo offers a label printer called the Labelwriter Twin Turbo that holds two different label sizes at the same time so it’s a great solution. Regular labels can be loaded on one side and jewelry labels on the other so one printer is used for both label types. However due to feed problems with jewelry labels on the Dymo printers we recommend using the Zebra LP2844 as a dedicated jewelry tag printer.

Label Supplies:

Regular labels for the Brother QL-500 printer – Part # DK1201

Regular labels for the Dymo series printers – Part # 30252

Jewelry labels for the Dymo series printers – Part # 30299

Jewelry labels for the Zebra series printers – Part # 8000D

Receipt Printer

Star

Star TSP143u

We support the use of thermal receipt printers for renewal, redemption, purchase, sale, layaway and check settlement transactions. These are very popular with customers since the paper is small enough to fit in a wallet or purse. This type of printing also saves you money in paper and toner costs. If you would like to use this feature you will need a Star TSP-143U with auto-cutter and 3 1/8" thermal roll paper.

Forms

You may use full page blank paper, half sheet perforated blank paper and many Burrell forms. If you have a specific Burrell form you would like to use that we don't already support, you will need to let us know to incorporate it in our software.. If you would like pre-printed form samples call Mark at Burrell Printing (512) 990-1188.

Driver’s License Scanner

Scanshell

CSSN Scanshell 800

We are proud to offer support for the ScanShell 800 ID scanner from CSSN. This scanner will read any ID from any state in the USA. It will capture the picture of the license and attach it to your customer record then extract all the information from the ID to fill out information for new or existing customers. A typical license scan is all finished in under 3 seconds. You can look up existing customers in 1 second by scanning the barcode on the rear of many states’ ID cards. Call us to order the license scanner if you want to use it at your location.

Digital Camera Support

Kodak

Kodak Easyshare

You may use any windows compliant digital camera to import pictures of customers, cars or inventory items as desired. Most digital cameras will work but we recommend the Kodak Easyshare series for ease of use and quality. Call for assistance setting up your camera for use with HI-Tech Pawn.

HI-Tech Pawn Software - (423) 775-8028 ext 3 - hitechsupport@charterinternet.com